Frequently Asked Questions
Everything you need to know about your eufy smart home experience.
What is the standard shipping timeframe for eufy products?
Orders are typically processed within 1-2 business days. Standard shipping within the contiguous United States generally takes 3-7 business days depending on your location.
What is your return policy for smart home devices?
We offer a 30-day money-back guarantee for any reason. If you are not satisfied with your purchase, you can return the product in its original packaging for a full refund within 30 days of delivery.
Do eufy security cameras require a monthly subscription fee?
No, eufy Security products are designed as one-time purchases. Most of our devices feature local storage options, allowing you to store and access your footage without recurring monthly fees.
What kind of warranty is provided with electronics?
eufy provides a limited warranty for all products, typically ranging from 12 to 24 months. This covers any defects in materials and workmanship under normal use during the warranty period.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
How can I track the status of my order?
Once your order has shipped, you will receive an email notification containing a tracking number and a link to the carrier's website to monitor your package's progress.