Returns & Exchanges
At eufy, we stand behind our products with a 30-day money-back guarantee for any reason, ensuring you have total peace of mind with your smart home investment. If you are not satisfied with your purchase, you can return undamaged products for a full refund within the specified timeframe.
Initiate Your Request
Contact our customer support team or visit our online support portal with your order number and the reason for the return.
Receive Authorization
Once your request is approved, we will provide you with a Return Merchandise Authorization (RMA) number and a prepaid shipping label if applicable.
Pack and Ship
Securely pack the device in its original packaging including all accessories and manuals, then attach the shipping label and drop it off at the designated carrier.
Refund Processing
After we receive and inspect your item at our warehouse, your refund will be processed back to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing